dadu92 Privacy Policy – How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how dadu92 ("we", "us", "our") collects, uses, stores and protects the personal information of users ("you", "your") who access or register on the dadu92 online gaming and sports betting platform at dadu92.win ("the Platform").

We understand that privacy is important. When you create a dadu92 account and deposit PKR to play casino games, slots or place sports bets, you are trusting us with personal and financial details. This Policy is written in plain language to make it easy to understand exactly what happens with that information and what choices you have.

This Policy should be read alongside the dadu92 Terms and Conditions, which govern your use of the Platform more broadly. By registering and using dadu92, you confirm that you have read and understood this Policy.

2. What Personal Information We Collect

The information we collect falls into the following categories:

2.1 Account Registration Data

• Full name
• Date of birth (for age verification — users must be 18 or over)
• Email address
• Mobile number
• Residential address
• Username and password (password is stored in encrypted form only)

2.2 Identity Verification Documents

When dadu92 requests identity verification — which may happen at registration or before processing withdrawals — you may be asked to provide:

• Copy of a government-issued ID (CNIC, passport or driving licence)
• Proof of address (recent utility bill or bank statement)
• Proof of payment method ownership (screenshot of registered JazzCash or Easypaisa account, bank statement, or card details showing your name)

2.3 Financial and Transaction Data

• PKR deposit and withdrawal amounts and dates
• Payment method identifiers (e.g., registered mobile number for JazzCash or Easypaisa, bank account details for Raast or bank transfer)
• Transaction history and account balance records

2.4 Gaming and Betting Activity

• Game sessions, bet history, wager amounts and outcomes
• Bonus claims and wagering progress
• Casino, slots and sports betting activity logs

2.5 Technical and Device Data

• IP address and approximate location derived from IP
• Device type, operating system and browser
• Session timestamps and login history
• App version (if using the dadu92 App)

2.6 Communications Data

• Content of support emails or messages you send to our team
• Preferences and consent records for platform communications

3. How We Collect Your Information

We collect information in the following ways:

• Directly from you — when you register an account, complete identity verification, make a deposit, contact support or update your profile.
• Automatically — through the Platform's technical systems as you browse, log in and play. This includes cookies, server logs and session tracking.
• From payment providers — when you process a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment provider confirms transaction status and relevant payment identifiers to allow us to credit or debit your PKR balance correctly.
• From game providers — third-party game studios supply round outcomes and session data which are logged against your account for fairness records and dispute resolution.

4. How We Use Your Personal Information

dadu92 uses your personal information for the following purposes:

Purpose	Details
Account management	Creating, maintaining and securing your dadu92 account; processing login and authentication.
Identity verification	Confirming you meet the minimum age requirement (18+) and verifying your identity to prevent fraud.
Processing transactions	Crediting PKR deposits, processing withdrawals and maintaining accurate balance and transaction records.
Platform operation	Delivering casino games, slots, live casino and sports betting services; recording bets and outcomes.
Promotions	Applying bonuses, tracking wagering requirements and communicating eligible offers to your account.
Security & fraud prevention	Detecting and investigating unusual account activity, suspected fraud or Terms violations.
Customer support	Responding to your queries, resolving disputes and maintaining communication records.
Platform improvement	Analysing aggregated usage patterns to improve navigation, game selection and overall user experience.
Responsible gaming	Identifying patterns that may indicate problematic usage and applying self-exclusion requests.

5. Payment Data and PKR Transactions

All financial transactions on dadu92 are conducted in Pakistani Rupees (PKR). dadu92 supports JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. When you make a deposit or request a withdrawal, the payment provider processes the transaction independently — dadu92 receives only the information required to match the payment to your account and update your PKR balance.

Withdrawal requests require that the destination payment method matches the verified account holder. This is a security measure to prevent unauthorised withdrawals and is standard practice across online platforms handling financial transactions.

6. Sharing Your Personal Information

dadu92 does not sell, rent or trade your personal information to any third party for marketing purposes. Your data may be shared in the following specific and limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast and banking partners receive the minimum information necessary to process your PKR transaction.
• Game providers — third-party casino and slot game studios receive an anonymised or pseudonymised player identifier to deliver game sessions. They do not receive your name, CNIC or payment details.
• Identity verification services — where a third-party KYC service is used to verify your identity documents, only the documents you submit are shared for that purpose.
• Fraud prevention and security — in cases of suspected fraud, money laundering or Terms violations, relevant account data may be shared with fraud prevention partners or investigated internally.
• Legal requirements — if required by applicable law or a valid legal process, dadu92 may disclose account information to comply with that obligation.

All third-party partners who receive any user data are required to handle that data securely and use it only for the specific purpose for which it was shared.

7. Data Retention

dadu92 retains your personal information for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, fraud investigation and compliance with any applicable record-keeping obligations.

• Account registration data is retained for the duration of account activity and for a defined period after closure.
• Transaction records and PKR payment history are retained for financial record-keeping purposes.
• Identity verification documents are retained for as long as required to support account verification and any related investigations.
• Communications with support are retained to maintain a record of queries and resolutions.

When data is no longer required and retention obligations have been met, it is deleted or anonymised so that it can no longer be associated with you as an individual.

8. Security Measures

dadu92 applies a range of technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. These include:

• Encrypted data transmission — all data exchanged between your device and the dadu92 Platform is transmitted over HTTPS using industry-standard SSL/TLS encryption.
• Password hashing — account passwords are never stored in plain text. They are hashed using secure cryptographic functions so that even internal systems cannot read your password.
• Access controls — access to user data within dadu92's internal systems is restricted to staff who require it for their specific role. Access logs are maintained.
• Session security — login sessions are managed with secure tokens that expire after a period of inactivity.
• Fraud monitoring — automated systems monitor account activity for patterns associated with fraud, account takeover or Terms violations.

9. Cookies and Tracking Technologies

dadu92 uses cookies and similar technologies to operate the Platform and improve your experience. A cookie is a small text file stored on your device when you visit the Platform. The types of cookies used on dadu92 are as follows:

• Essential cookies — required for the Platform to function. These manage your login session, maintain your PKR balance display and keep you authenticated as you navigate the site. These cannot be disabled without affecting Platform functionality.
• Analytics cookies — used in aggregate, anonymised form to understand how users navigate the Platform, which game categories are most visited and where technical issues occur. This data is used to improve the site and is not linked to your personal identity.
• Preference cookies — store your Platform preferences such as language and display settings so they are remembered between sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the Platform normally. Analytics and preference cookies can be disabled without affecting core Platform access.

10. Your Rights Over Your Personal Data

As a dadu92 user, you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal data dadu92 holds about you at any time.
• Right to correction — if any of your personal information is inaccurate or out of date, you can request that it be corrected. Some account details can be updated directly through your account profile.
• Right to deletion — you may request that your personal data be deleted. Note that some data must be retained for a defined period for financial record-keeping and fraud prevention purposes, so deletion requests may be partially fulfilled depending on the nature of the data.
• Right to restrict processing — in certain circumstances you may request that we limit how we use your data while a query or dispute is being investigated.
• Right to withdraw consent — where we process data based on your consent (such as for optional communications), you may withdraw that consent at any time by updating your account preferences or contacting support.

To exercise any of these rights, contact our support team at [email protected]. We will respond to requests within a reasonable timeframe. Identity verification may be required before we can act on a data request, to ensure we are responding to the account holder and not a third party.

11. Minors and Under-18 Users

dadu92 is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a user is under 18, the account will be suspended immediately, gaming activity will be reviewed and any balance may be withheld pending investigation in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on dadu92, please contact our support team without delay so the account can be reviewed and closed.

12. Changes to This Privacy Policy

dadu92 may update this Privacy Policy from time to time to reflect changes in our practices, Platform features or applicable requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where changes are significant, we may notify registered users via their account email. It is your responsibility to review this Policy periodically. Continued use of the Platform after any update constitutes acceptance of the revised Policy.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way dadu92 handles your personal data, please get in touch with our support team. You can also find answers to common questions on the FAQ page.

Privacy and data queries: [email protected]

We take all privacy queries seriously and will respond as promptly as possible. For account-related data requests, please include your registered email address and username so we can locate your account securely.